FAQs

  • Solace Health is not a typical treatment helpline—we provide a clinically informed, individualized approach to care coordination from the initial point of contact. Each client is assigned a licensed personal care manager who serves as a consistent, single point of contact throughout the treatment continuum.

    Our care managers conduct comprehensive assessments to understand the client’s history, clinical needs, and recovery goals. They facilitate seamless navigation through various levels of care—including detoxification, residential treatment, outpatient services, recovery coaching, and aftercare planning—ensuring that each transition is supported with clarity and clinical precision.

    Solace Health emphasizes continuity of care and integrated service delivery. Through personalized case management and collaboration with vetted providers, we deliver coordinated, client-centered support designed to optimize engagement and long-term recovery outcomes.

  • We provide a comprehensive range of personalized services, including treatment placement, life coaching, sober companion services, intervention support, detox coordination, and recovery coaching. We work with a network of trusted providers to ensure a seamless, tailored approach to your recovery journey.

  • When you contact us, you will be assigned a dedicated licensed personal care manager who will guide you through the process from beginning to end. The consultation and placement services are completely free. Your care manager will conduct an intake assessment, understand your needs, and help you navigate the most appropriate treatment options. They will then work with you and our network of providers to coordinate your care, ensuring you receive the best possible support.

  • Unlike typical treatment helplines, where you may speak to multiple operators, at Solace Health, you are assigned a personal care manager who becomes your consistent point of contact. This ensures you receive ongoing support, tailored guidance, and continuity of care throughout your entire recovery process.

  • Our services are flexible and designed to meet your specific needs. We offer in-patient treatment placements, as well as outpatient options, sober companion services, and virtual life coaching, depending on what best supports your recovery goals.

  • A sober companion is a trained professional who provides one-on-one support to help you maintain sobriety during your recovery journey. They offer companionship, guidance, and emotional support, ensuring you have someone by your side through challenging situations, social settings, or travel to maintain focus on your sobriety.

  • The duration of treatment varies depending on your needs and progress. We offer a flexible, individualized approach, and your personal care manager will help you design a recovery plan that supports both short-term and long-term goals.

  • We work with many insurance providers to help make treatment more accessible. Our team can help you navigate your insurance benefits and provide guidance on what services are covered.

  • While our primary focus is on substance use recovery, we understand that addiction often coexists with mental health challenges. We work with individuals who are managing both substance use disorders and mental health conditions, offering comprehensive support.

  • Our team is here to help you every step of the way. Your care manager will assist in identifying the best treatment options based on your current situation, helping you understand your options and empowering you to make informed decisions about your recovery

  • Solace Health is designed for individuals seeking personalized, compassionate, and coordinated care. If you are looking for a customized recovery plan with consistent support, or if you feel overwhelmed by the options available, we are here to help. Your care manager will work closely with you to determine the best path forward.

  • You can get started by reaching out to us directly. Once you contact us, we will assign a personal care manager who will discuss your specific needs, guide you through the options available, and help you take the first step toward recovery.

  • At Solace Health, protecting your privacy and ensuring the security of your personal information is our top priority. We are fully HIPAA-compliant, which means we follow strict guidelines set by the Health Insurance Portability and Accountability Act to protect your confidential health information.

    We use secure systems and practices to store, manage, and transmit your data, ensuring that only authorized individuals have access to your information. Additionally, our team is trained in confidentiality protocols, and we take every precaution to safeguard your privacy throughout the treatment process.

    Your trust is essential, and we are committed to maintaining a secure, confidential environment for all clients.

  • Detox is the first step in the recovery process, designed to help your body safely eliminate harmful substances. The experience can vary depending on the substance you're detoxing from and your individual health needs, but it typically involves a period of monitored care to ensure your comfort and safety.

    At Solace Health, we provide personalized support throughout your detox process. Our team will help you find the right detox facility that aligns with your needs, whether it's a medically supervised inpatient program or outpatient care. Your personal care manager will stay in close contact to ensure a smooth transition through detox and help coordinate additional support as needed.

    Our goal is to help you feel as comfortable and supported as possible during this crucial phase of recovery. Detox is often the first step toward healing, and we’re here to guide you every step of the way.

  • Going to rehab is a pivotal step in the recovery process, providing a structured environment where you can focus on healing and building the foundation for lasting sobriety. Depending on the type of rehab facility, you’ll experience a range of therapeutic activities designed to help you understand and address the root causes of your addiction.

    In rehab, you can expect:

    • Individual and group therapy sessions to address emotional and psychological challenges.

    • Medical care to manage withdrawal symptoms and ensure your physical safety.

    • Life skills training and educational workshops to help you build coping mechanisms for life after treatment.

    • Supportive communities of peers who are on similar recovery journeys.

    At Solace Health, we guide you through the entire process, starting with the placement into a rehab facility that best suits your needs. Your personal care manager will be there for you every step of the way, providing emotional support, helping with transitions between different levels of care, and ensuring you have access to the resources you need for a successful rehab experience.

    We’re here to help you navigate rehab with confidence, clarity, and ongoing support, ensuring you’re set up for a successful recovery journey.

  • Choosing the right treatment plan can be overwhelming, but at Solace Health, we take the guesswork out of it. Your personal care manager will conduct a thorough assessment to understand your unique needs, goals, and challenges. Based on this, we will guide you through the options available, whether it's detox, inpatient treatment, outpatient care, sober coaching, or a combination of services. Our goal is to ensure that your treatment plan is personalized and aligned with your specific recovery goals.

  • Yes! Recovery is a lifelong journey, and we are committed to supporting you beyond your treatment. At Solace Health, we offer aftercare services, including sober coaching, recovery coaching, and help with reintegrating into daily life. Your care manager will stay connected to ensure you're receiving the ongoing support you need to maintain your progress and avoid relapse.

  • Each facility may have its own specific requirements, but generally, you should bring personal items such as comfortable clothing, hygiene products, and any medications you are currently taking. Your care manager will provide you with a detailed list of what to bring, ensuring you feel prepared and comfortable as you begin your recovery journey.

  • Yes, we recognize that addiction affects the entire family. Solace Health offers family support services, including intervention support, family coaching, and educational resources to help loved ones understand addiction and recovery. We believe that involving family in the recovery process can provide crucial support for both the individual and their loved ones.

  • While we primarily serve the Southern California area, we work with a network of providers across the country. Depending on your needs, we can help connect you with treatment options both locally and nationally. Whether you're looking for in-state or out-of-state care, your care manager will help facilitate the best placement for your recovery.